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DELIVERIES AND RETURN

   

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  • Colissimo International
    12€, 5 to 10 days delay 

        

    Free shipping
    from 200€ of purchase

  • Colissimo
    6,70€, 2 to 5 days delay
       

    Free shipping
    from 180€ of purchase

  • Colissimo International
    25€, 5 to 20 days delay

        

    Free shipping
    from 250€ of purchase

DELIVERY

Orders, are processed and shipped within two (2) working days (except during weekends, bank holidays and the 3 first weeks of August).

1- Deliveries to Mainland France
Free shippings in Mainland France from 180€ of purchase (gift bags not included).
Delivery is by default followed Colissimo, operated by the French Post.
It costs 6,70 € with an indicative time delivery delay of two (2) to five (5) days after the products have been sent.

We also provide the express delivery service through Chronopost.

It costs 25€, with a delivery before 1 PM the day after it was sent (for orders made from Monday to Friday at 3 PM. Orders that are made Saturday before 11 AM are delivered Tuesday morning).
For any kind of special occasion (birthday, gift etc.) do not hesitate to contact us for a priority delivery.

2- Deliveries to French overseas, the European Union or Switzerland
Free shippings from 200€ of purchase (gift bags not included).
Delivery is by default followed International Colissimo, operated by the French Post.
It costs 12 € with an indicative time delivery delay of five (5) to ten (10) days after the products have been sent.

3- Rest of the world
Free shippings from 250 € of purchase (gift bags not included).
Delivery is by default followed International Colissimo, operated by the French Post.
It costs 25 € with an indicative time delivery delay of five (5) to twenty (20) days after the products have been sent.

Please note : Customs or other import fees are not included in our prices and are to be paid by the buyer.
As specified in the T & C, the shipment is at the risk of the buyer.
In case of delays that are too long, do not hesitate to email us at contact@lyoum.fr
(1) Guyane, Guadeloupe, Martinique, La Réunion, Saint-Pierre et Miquelon, Saint-Barthélemy, Saint-Martin, Mayotte
(2) Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Holland, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, Sweden.

   

RETURNS AND EXCHANGES

Returns and exchanges are not possible when items are sold on sale.

You have received your items but the size or the shape does not fil ? No worries, we accept returns for exchange or refund up to thrity (30) days after you received your order.
Shoud the deadline expires on a Saturday, Sunday or a bank holiday or other non-working day, it will be postponed to the next working day.

Watchout, as stated in the terms & conditions, returns are accepted provided that the products arrive on the retailer’s premises in their original packaging. They shall be with no parts missing, in perfect condition, labelled, unworn, unwashed, together with the original invoice and return form.
Your will then:
- either be reimbursed, without any fee.
- or have the possibility to exchange your items.

Any return postage cost shall be covered by the client; LYOUM offers the 2nd delivery in case of an exchange, unless the initial delivery was offered bu LYOUM. In that case, the 2nd delivery costs are covered by the client.

How to proceed ?
If you want to exchange or return a product, all you have to do is email us at shop@lyoum.fr , explaining the reasons for requested return.

   

DELIVERY ADDRESS FOR EXCHANGES AND REPAYMENTS :

LYOUM
@ Marguerite
CAP 18 – 189 rue d’Aubervilliers – Voie A Porte 10
75018 Paris / France

What are the repayment periods?
LYOUM is committed to repaying you in a maximum period of fourteen (14) days from the day we received your package.
Reimbursements are made by transfer on the banker’s card that was used to proceed to payment, or on the Paypal account that was used.